1. First impresions are very important; make sure you come across as being awake, lively and ready to help. A smile can change your whole tone.

2. “Delighting” customers may sound extreme, but this philosophy goes a long way toward s customer satisfaction. It doesn’t mean going overboard by pouring on the sugary-sweet, it just means we’re not content to strive towards simply satisfying our customers.

3. Charm the customers. Use your natural charisma to win them over. Setting the tone at the beginning of the interaction can help later if it’s necessary to deliver bad news.

4. We should never tell a customer what to do. Our job is to offer them options we offer and let them make a choice.

5. Enunciate clearly while on the phone. Customers will have a much better experience if we make sure to speak clearly. Phone communications can often be frustrating because of static or background noise; don’t make it worse by mumbling. Clearly enunciating also gives the customer more confidence in resolving their issue.

6. After providing remarkable customer service, don’t fizzle out at the end of the interaction. Surprise the customer with an “ending booster”.

When everything’s not going your way. Take a deep breath, smile away  - because you know everything is going to be alright….

She grew up with the children of the stars
In the Hollywood Hills and the Boulevard
Her parents threw big parties, everyone was there
They hung out with folks like Dennis Hopper, & Bob Seger, & Sonny & Cher

And she felt safe now in this bar in fairfax
And from these days I can tell that she can’t let go and she can’t relax
And just before she hangs her head to cry
I sing to her a lullaby

I said everything’s gonna be alright
Rock-a-bye, Rock-a-bye
Everything’s gonna be alright
Rock-a-bye, Rock-a-bye, Rock-a-bye

And she still lives with her mom outside the city
Down that street about a half a mile
And all her friends tell her she’s so pretty
And she’d be a whole lot prettier if she smiled once in a while
‘Cause even her smile looks like a frown
And she’s seen her share of Devils in this Angel town

(Chorus)

(Instrumental)

I told her I ain’t so sure about this place
It’s hard to play a gig in this town, and keep a straight face
And it seems like everybodys got a plan
It’s kinda like Nashville with a tan

(Chorus 2x)

……bye….bye….bye….bye