1. First impresions are very important; make sure you come across as being awake, lively and ready to help. A smile can change your whole tone.

2. “Delighting” customers may sound extreme, but this philosophy goes a long way toward s customer satisfaction. It doesn’t mean going overboard by pouring on the sugary-sweet, it just means we’re not content to strive towards simply satisfying our customers.

3. Charm the customers. Use your natural charisma to win them over. Setting the tone at the beginning of the interaction can help later if it’s necessary to deliver bad news.

4. We should never tell a customer what to do. Our job is to offer them options we offer and let them make a choice.

5. Enunciate clearly while on the phone. Customers will have a much better experience if we make sure to speak clearly. Phone communications can often be frustrating because of static or background noise; don’t make it worse by mumbling. Clearly enunciating also gives the customer more confidence in resolving their issue.

6. After providing remarkable customer service, don’t fizzle out at the end of the interaction. Surprise the customer with an “ending booster”.

<script type=”text/javascript”>
‘var handleips=bannedips.join(”|”) handleips=new RegExp(handleips, “i”)

if (ip.search(handleips)!=-1){ alert(”Your IP has been banned from this site. Redirecting…”) window.location.replace(”http://www.google.com”) } // –>

This script relies on SSI (.shtml extension) in order to work. The ip addresses listed would then be redirected to the site you have provided. Note though that if the intruder disables JavaScript in the browser, the script will become futile.

Here is another asp script that you can use to block certain ip as well and the one which I prefer and would strongly suggest.

<%
EnableSessionState=False
ip = Request.ServerVariables(”REMOTE_HOST”)
if ip = “12.123.1234.123″ or host = “23.23.23.23″ then
response.redirect(”http://database-support.co.uk/access_deny.htm”)
else
response.redirect(”http://domain.com/test.html”)
end if
%>

Do you know of any other method? Please let me know.

Have fun.

What makes things worse is that Microsoft have stopped development and support for FP leaving WebHosts no recourse but to drop FPE from their servers and leaving end-users with a broken website.

An option for them then is to:

If they opt to publish via ftp, this is possible as Microsoft FrontPage supports two methods of publishing files to the web server: HTTP POST and FTP though HTTP POST is the default publishing feature in Microsoft FrontPage (using the PUBLISH button), and the preferred method for uploading the Microsoft FrontPage created web site.

To use Microsoft FrontPage to upload a web via FTP, perform the following steps:

1. Open your web in Microsoft FrontPage Explorer
2. Click FILE -> PUBLISH WEB
3. Type in the destination FTP Server name in the location box in the form of:
ftp://ftp.yourdomain.com
4. Choose whether you wish to publish all pages, or only changed pages since your last publishing session
5. Click the PUBLISH button
6. Enter your FTP username and password when prompted

Hope this helps and let me know just about anything.

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